Frequently Asked Questions


Do you offer a sample books?


Is it possible to recharge the video book?

Yes, there is a common micro USB port for charging.

Can the video be downloaded from the video book?

Yes, through the micro USB port you can also upload additional videos to and from the video book.

How long will the video book remain charged?

The video book arrives with a full charge that should remain so, when unopened, for about 2 months. Once opened, the video can play or repeat for about 2 hours before requiring further charging.


When can I expect to receive my order?

Order fulfillment usually takes 2-4 weeks after script approval.

How far in advance should I place my order?

Traditionally video greetings should be received about a week ahead of the occasion. We encourage you to place your order 6 weeks prior to your target date. We can also fast track your order if you find yourself in a jam.

Do you offer expedited shipping?


Do you ship internationally?


What kind of envelopes should I use to mail the video books?

Each video book is placed in a premium gift box and then placed into a black shipping box. Just apply your mailing labels and send them off.

Can you address the video greetings and mail them out for me?

Yes, and we’ll send you the shipping verifications.

What does it cost to mail?

Each video book costs approximately $12.00 to mail.


How do I pay for my order?

You can choose from any of the most common payment methods.

Why do we need to pay a 25% deposit?

A deposit is customary for any product that is being produced as custom and personalized.

How much do the video greetings cost?

Gigeo® personalized greetings vary in price. Contact us for a quote. The minimum order is 50.


Can the celebrity impersonator be hired to show up at an event?

If they are available, absolutely!

What is your return policy?

Since every order is custom, returns are limited to video books that are faulty or damaged.

What if I need additional video greetings after agreement?

If we are still in pre-production or during production, you can add additional names to the list for the same cost per video as in the agreement.